Returns & Exchanges

Cloudcloth is committed to ensuring your complete satisfaction. Should you wish to initiate a return or exchange, please contact us using the form below. Please note that Cloudcloth does not cover the cost of return shipping labels.

Our return policy permits 14 days from the date of delivery to return eligible items purchased directly from Cloudcloth for a full refund. Refunds are issued to the original form of payment, less any applicable shipping or insurance charges. Purchases made through third-party payment providers will be refunded in accordance with the respective provider’s policies.

Any concerns regarding an order or product must be reported immediately.

Returned merchandise must be in its original condition. Cloudcloth reserves the right to decline any return that shows signs of wear, washing, damage, or alterations.

You may return the item for a full refund. You may use any carrier to send back, but we recommend having a tracking number.

Please send back to:

AXNY- Returns

1001 Roosevelt Ave

Unit 5

Carteret, NJ 07008

Once received, we will immediately process a refund. For further assistance, please contact us by filling out the form below. We are pleased to help.